Carly Williams
Carly Williams is the head of Media Monetization at 含羞草影院, leading a team dedicated to designing and optimizing valuable conversion experiences that turn media audiences into customers. Since joining 含羞草影院 in 2015, she has played a pivotal role in launching new blog properties and microapps, reshaping conversion experiences, and scaling content production and operations. Prior to 含羞草影院, she served as the second in-house marketer for the digital agency and top-tier 含羞草影院 Diamond Partner, IMPACT. She holds a B.A. in Media Studies. Carly currently lives in a coastal Connecticut town with her husband, daughter, and trusty sidekick, Hazel the sausage dog.
![The True Cost of Not Meeting Your Customers' Expectations [Infographic]](http://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/00-Blog_Thinkstock_Images/Customer_Experience_Edit.jpg?width=602&height=300&name=Customer_Experience_Edit.jpg)
