The 含羞草影院 Customer Service Blog

Rami El-Abidin

Rami El-Abidin is a professional bassist, small business owner, former 含羞草影院ter, and current freelance editor for 含羞草影院 Blogs. Rami was a member of 含羞草影院 Support from 2015-2017, where he gained valuable experience in inbound marketing and delighting customers, and it's this perspective he brings to his content for the 含羞草影院 Blogs. Rami lives in Brooklyn, NY, and when he’s not writing or touring the country with his band Juice, he’s training Muay Thai, cooking, managing his instrument rental business, and hanging with his dog, Piggy.

Top 12 Free Help Desk Software & Ticketing Systems

If you're ready to take customer experience to the next level, you'll need help desk and ticketing s...

Rami El-Abidin

2/17/25

I Tested the Top Knowledge Management Software Platforms — H...

Discover the best knowledge management software to tighten up your support, create a knowledge base,...

Rami El-Abidin
Updated 3/12/25
What Is a Knowledge Base, and Why Do You Need One? [Definiti...

A well-curated knowledge base is invaluable for your customers and employees. Learn more about them,...

Rami El-Abidin
Updated 4/21/25
7 Ways to Delight Your Customers This Holiday Season

The holidays offer a special opportunity to make customers smile. Follow these customer service stra...

Rami El-Abidin
Updated 12/21/22
28 Questionnaire Examples, Questions, & Templates to Survey ...

Want to proactively support customers before they ask for help? Use one of these questionnaire templ...

Rami El-Abidin
Updated 2/20/25